Crystal Canyon Vapes Return & Exchange Policy
CCVapes wants to ensure every customer is satisfied with their purchase and takes great pride in timely and professional service.
Because eliquid is a consumable item, we are unable to return or exchange opened and/or partially used bottles. However, there are other circumstances where a refund or replacement can be available. Such as:
- Bottles that are damaged during shipping or due to packaging defects
- Size of bottle in volume is incorrect
- Other special cases
We are unable to return used hardware items. All hardware is guaranteed to not be DOA. All hardware items have a 14 day exchange policy and are covered under a limited warranty to be free of defects.
Cartomizers, atomizers or clearomizers can be returned or exchanged under the circumstance it is DOA. They are otherwise not covered by a warranty.
In the event of an exchange due to a mistake or DOA CCVapes will cover the cost of shipping.
Refunds or credits are otherwise not available.
If you have any problems, questions or concerns please contact us and we would be happy to help you!